Business Questions
What's the ROI?
What's the ROI?
Most businesses see positive ROI within 3-6 months from faster transactions and reduced fraud.
What if our internet goes down?
What if our internet goes down?
We have offline mode for access control.
Do customers need an app?
Do customers need an app?
Customers do need an app - they can install it at boop.it. After registration, they can use it everywhere.
What about customer privacy?
What about customer privacy?
Customers maintain full control of their data. They can delete their account anytime. You never see or store biometric data.
Technical Questions
How accurate is palm vein scanning?
How accurate is palm vein scanning?
False Match Rate (FMR): 1 in 1×10⁻⁹
False Non-Match Rate (FNMR): 1% (FNMR will improve)
More accurate than fingerprints.
What happens if boop goes offline?
What happens if boop goes offline?
With multiple regions and automatic failover, complete outages are extremely rare. Your existing payment methods remain as backup.
How is the user ID generated?
How is the user ID generated?
Each user gets a unique, permanent ID (like
usr_abc123def456). This ID is consistent across all vendors but doesn’t reveal any personal information. You can use it to track customers across visits.Can I access raw biometric data?
Can I access raw biometric data?
No, and this is by design. You never receive, store, or process biometric data. This protects you from liability and compliance requirements around biometric data storage.
How fast can the system scale?
How fast can the system scale?
The system auto-scales based on load. During peak times (Black Friday, major events), we pre-scale to handle 10x normal capacity. Scale-up takes less than 60 seconds.
What about data residency requirements?
What about data residency requirements?
We operate regions in US, EU, and APAC. Data stays within the region where it’s collected. For specific compliance needs, contact our team.
Hardware Questions
Is the infrared light safe?
Is the infrared light safe?
Yes, completely safe. It’s the same type of light used in TV remotes and medical devices. It’s non-invasive and has no health effects.
What if a customer has dirty or wet hands?
What if a customer has dirty or wet hands?
The scanner reads vein patterns beneath the skin surface, so surface moisture or dirt doesn’t affect it. However, excessive dirt might block the sensor - a quick wipe is enough.
What about hand injuries or bandages?
What about hand injuries or bandages?
Minor injuries don’t affect vein patterns. Large bandages might block scanning - customers can register their other palm as backup.
What if the scanner fails?
What if the scanner fails?
Scanner includes self-diagnostics. If the device is broken, we will ship a replacement device to you the next day.
Integration Questions
How long does integration take?
How long does integration take?
Basic integration takes about 1 day. Full deployment including hardware installation and testing typically takes 1-2 weeks.
What programming languages are supported?
What programming languages are supported?
We provide SDKs for JavaScript/Node.js, Python, Go, and Java. REST API available for other languages.
Do you support offline transactions?
Do you support offline transactions?
We support offline mode for access control only. Payments require online connectivity for security reasons.
What's the bandwidth requirement?
What's the bandwidth requirement?
Minimum 1 Mbps, with latency under 100ms to boop servers. WiFi connectivity is supported.